Privacy & Cookie Policy

This Privacy & Cookie Policy explains how Better World Group (“we”, “our”, “us”) collects, uses, stores, and protects your personal information when you visit or make a purchase on our website. It also outlines your rights under UK and EU data protection laws.

This policy works alongside our Terms & Conditions.

We follow the UK GDPR (Data Protection Act 2018) and, where applicable, the EU GDPR. We are not required to appoint a Data Protection Officer under Article 37.

By using our website, you agree to the practices described in this Privacy & Cookie Policy.

We only process personal data when we have a lawful basis under Article 6 of the GDPR. This includes processing data necessary to:

• Enter into a contract with you
• Fulfil your order
• Provide customer support

If you do not provide the required information, we may be unable to deliver your goods.

We only collect information relevant to fulfilling your order or providing services.

Data you provide directly

First and last name · Email address · Phone number · Billing and delivery address · Payment details.

How we collect it

When you place an order · When you contact us · When you opt into marketing communications.

We do not collect additional data without notifying you first.

Your information may be used for:

• Processing and delivering orders
• Customer communication
• Optional mailing lists (only if you opt in)

We do not use your data for any purpose not disclosed in this policy.

Internal access

Employees who need the information to fulfil orders or provide support.

External disclosures: we do not sell or share your data except when:

• Required by law
• Necessary for legal proceedings
• Needed to protect our legal rights
• Part of a business sale or acquisition

If you follow links to external websites, their privacy policies apply.

We keep your data only as long as necessary to fulfil the purpose it was collected for. If we need to retain it longer, we will notify you.

We use strong browser encryption and secure servers to protect your data. Only authorised employees can access personal information, and they are bound by confidentiality agreements.

While we take reasonable precautions, no online system is completely risk-free.

You have the right to:

• Be informed
• Access your data
• Request corrections
• Request deletion
• Restrict processing
• Data portability
• Object to processing

• Minimum age to use the website: 18
• We do not knowingly collect data from children under 16
• If data from a child is discovered, it will be deleted promptly
• Parents and guardians may contact us if they believe a child has submitted data

To request access, changes, deletion, or to exercise any GDPR rights, contact our privacy officer, Randy Rampersad:

A cookie is a small file stored on your device that helps websites function and improve your browsing experience.

You can:

• Choose to be notified when cookies are used
• Disable cookies in your browser (this may affect site performance)

Strictly necessary

Required for the website to function properly. These cannot be disabled.

Analytics

Help us understand how visitors use the site so we can improve performance.

Marketing

Used by advertising partners to show relevant ads.

Functional

Remember your preferences and settings for future visits.

We may update this Privacy & Cookie Policy to stay compliant with legal requirements or to reflect changes in our data practices. When updated, the effective date at the top of this page will change. We may also notify users by email if necessary.

If you have concerns about how your data is handled, please contact us first so we can resolve the issue. If you are not satisfied, you may contact the UK Information Commissioner’s Office (ICO) at ico.org.uk.

For questions, concerns, or data requests: