DELIVERY INFORMATION
Pre-ordered gin gift sets will be dispatched on December 1st. Orders after December 1st will be dispatched within 2-7 days.
DELIVERY RESTRICTIONS
Orders with Post Box Numbers as delivery addresses will not be dispatched and processing will be delayed while we contact you for a valid delivery address.
Due to differing rules imposed by couriers, aviation authorities and local legislative bodies regarding the national and international shipment of alcohol, please note that the following restrictions apply to our deliveries to the below territories:
• British Forces Post Office (BFPO)
No products with an alcohol-by-volume (ABV) over 24% may be sent to a BFPO address.
• Channel Islands, Highlands & Islands of Scotland, Isle of Man, Isle of Scilly and Northern Ireland Order must not exceed 10 litres of liquid.
DAMAGED PARCELS
We take pride in packing your order to ensure that it arrives in perfect condition. Unfortunately, there are times when parcels incur damage while in transit. If a parcel shows clear signs of damage or leakage at the time of delivery, we ask that you refuse the parcel. Please ask the courier to return the goods to sender.
RETURNS POLICY
We want you to be 100% happy with your order and it is our aim to ensure that all products supplied to all customers arrive in perfect condition. You have the right to cancel your order at any time without being charged for the goods ordered within 14 days of purchasing (other than for perishable or personalised products or those products that have been specified as non- returnable).
If you have received your order and are unhappy with any of the products ordered, we will happily refund your money or exchange the products provided that you inform us of your intention to return the products within 14 days from the date of your order being delivered. However, we will only reimburse the cost of returning items where they were delivered in error or the items were damaged or defective.
Any products must be returned to us in good condition and in the original packaging. All refunds will be paid within 14 days of receiving the returned product(s).
RETURNING ITEMS
You are responsible for the cost of returning products to us unless the items being returned were delivered in error or the items were damaged or defective. You are also responsible for insuring all returns as we might claim against you should damages be sustained.
Please return all items to the following address:
36 Palmar Crescent, Bexleyheath,
Kent
DA7 4LG
For all returns, please follow the following instructions to ensure that products are received in perfect condition and your returns can be processed quickly:
